Mercari Japan: How to Shop and Order in English (2024)

Posted: Wednesday, September 1, 2021

Mercari Japan: How to Shop and Order in English (1)

E-commerce platforms like eBay, Facebook Marketplace, and Gumtree have made it easy to find secondhand items available at a good price. This is no different in Japan, where Mercari has become a very popular e-commerce marketplace, especially for secondhand shopping. However, it is only available in Japanese. If you are looking to buy something on Mercari but are having problems placing your order, the following English-friendly guide should improve your shopping experience.

If you would like to sell on Mercari, please read "How to sell on Mercari".

What is Mercari?

Mercari is an online marketplace in Japan that largely deals in secondhand goods. Much like eBay, anyone can sign up to be a buyer or seller. Mercari is also known as a way to find exclusive merchandise at a cheaper price. Expensive items are often heavily marked down when sold on Mercari and quality standards are high. Some sellers also allow for price negotiation. This means it is possible to find some good deals and save money.

Unlike other websites that are often used for secondhand items in Japan, like Craigslist, Mercari items are always shipped rather than relying on an in-person exchange. Communication is also anonymous so there are no privacy concerns. Because of these reasons, Mercari has become a staple of online shopping for many residents of Japan.

How to Access Mercari

Website: https://www.mercari.com/jp/

Google Play App Store: https://play.google.com/store/apps/details?id=com.kouzoh.mercari&hl=ja

Apple App Store: https://apps.apple.com/jp/app/id667861049?l=ja

How to Buy Items on Mercari

Shopping on Mercari is pretty straightforward: register an account, select a product, and complete the purchase.

Note: The registration steps below may be slightly different when signing up through the Mercari app.

1. Registering an Account

The first step is to register a profile on Mercari. You will need to sign up as a new user. You can register via email, Google, Facebook, or Apple.

At this point you will need to choose a profile name, enter your email address, and create a password that includes both letters and numbers.

Mercari Japan: How to Shop and Order in English (2)

The next step of registration is to provide identification information. When entering your name, the first row needs to be in hiragana, family name first followed by your given name. Then you will need to re-enter your name in katakana using the same format. Finally, you need to enter your birthday in the format of year/month/day.

Once the information has been added, click on the large red button to confirm your information.

Mercari Japan: How to Shop and Order in English (3)

You will be taken to a phone number verification screen where you need to enter a mobile phone number that can receive text messages. This can only be done with a Japanese phone number (starting with numbers 070, 080, or 090).

Shortly after providing the phone number, you should receive a verification text with a code that needs to be entered on the verification screen.

After this, you are now able to complete purchases on Mercari!

2. Searching for Products

When searching for a product, Mercari provides a few options.

If you are in the mood to shop for anything, you can start by scrolling through the front page, which showcases popular categories and new items.
If you are looking for something specific, you can choose to search by category, brand, or search word.

If you don’t know how to read Japanese well, the best option is to enter in a search word. The search can be in English, especially if the brand has an English name, but you are likely to get more relevant results by translating what you are looking for into Japanese using a translation app.

3. Checking the Product Information

Once you have found an item you like, it is important to check the product information.

Mercari Japan: How to Shop and Order in English (4)

Mercari Japan: How to Shop and Order in English (5)

Some sellers will provide additional information about the product at the bottom of the page, including when it was bought, why it is being sold, more information about the product’s condition, and so on.

4. Checking Out

If you are happy with the product description and price, it is time to move forward to the checkout stage.

The two main payment methods are credit card (クレジットカード) or convenience store payment (コンビニ/ATM). A convenience store payment incurs a fee of ¥100, but it is a very convenient method of payment if you do not have a credit card. Bank transfers and telephone carrier payments are also available but are not as popular.

After you have chosen your payment method and entered your delivery address, it is time to press the final purchase button (the big red one). If you have chosen convenience store payment, you will see a prompt telling you the payment deadline (usually a few days in the future). You can then choose which convenience store to pay at. All the main convenience store chains in Japan offer this service among others. Most do it through the self portal in the store, although choosing the 7-11 option will give a link to a barcode that you can show the staff when checking out.

Finally, it is customary to leave a quick message for the seller, just to say thank you. Usually you will receive a note with a similar sentiment from the seller. However, this is not strictly necessary.

Considerations when Buying on Mercari

When buying on Mercari, it is important to be aware of a number of aspects. It is necessary to check that the product picture matches the description and condition listed. It is also important that you understand and accept conditions such as who is responsible for shipping fees, payment method, and shipping time. You are able to leave reviews on Mercari but it is in bad faith to leave a negative review based on aspects that you can check before purchase.

Make Shopping in Japan Easy

Mercari is an extremely useful and convenient online marketplace for secondhand shopping in Japan. There is a wide range of products available, usually in very good condition and often exclusive merchandise can be found. The only downside to Mercari is that it is available exclusively in Japanese. However, with this guide and possibly some additional translations in Google, you will be able to navigate Mercari easily and purchase any and all of the items you like.

For more guides like this in Japan, check out our shopping articles, including ordering in English on Amazon Japan, and shopping options for plus-size clothing for men and women in Japan.

Mercari Japan: How to Shop and Order in English (2024)

FAQs

How to use Mercari Japan in English? ›

Mercari Japan is available only in Japanese. But you can use Google Translate to automatically display the Mercari site in the language of your choice.

Can you use Mercari Japan in the US? ›

Does Mercari JP website ship internationally? Unfortunately, Mercari Japan is limited to those who have a domestic Japanese address, but that doesn't mean that your location should limit your shopping. So if you want to buy products listed on there, you will need to use a proxy service, such as Remambo.

Can you order from Mercari in the US? ›

Unfortunately, Mercari doesn't offer international shipping. The Japanese version of Mercari is limited to those who have domestic Japanese addresses, while the US version only ships within the US. Mercari shipping services are limited to those who have physical addresses in these countries.

How to bargain in Mercari Japan? ›

Please click a "Negotiate the price" button in our Mercari order form, and then please enter your Offer Price. Before that, it is necessary that there is an enough deposit in your deposit account that is equal to the offer price or more.

How to pay on Mercari Japan? ›

The two main payment methods are credit card (クレジットカード) or convenience store payment (コンビニ/ATM). A convenience store payment incurs a fee of ¥100, but it is a very convenient method of payment if you do not have a credit card. Bank transfers and telephone carrier payments are also available but are not as popular.

What is the Mercari app in Japan? ›

(TYO: 4385) is a Japanese e-commerce company founded in 2013. Their main product, the Mercari marketplace app, was first launched in Japan in July 2013, and has since grown to become Japan's largest community-powered marketplace with over JPY 10 billion in transactions carried out on the platform each month.

How does Mercari Japan shipping work? ›

All internationally-shipped items will appear as sold by BEENOS. When an item is purchased, a seller in Japan ships the item to the BEENOS warehouse, where it will be inspected before being forwarded to the buyer.

Can you order stuff from Japan to the US? ›

Whether you're shopping for Japanese tech, anime & manga, cuisine, music, art, video games or fashion, you can purchase these items from Japanese stores such as Rakuten or Amazon Japan and have them sent to you in your home country, in the USA, UK or worldwide.

Is JP Mercari.com legit? ›

Rest assured, both Mercari and Neokyo are totally safe! But even on respected flea markets like Mercari, there are many problems you can run into and sellers who are willing to take advantage of unsuspecting buyers.

What is Mercari in English? ›

Mercari (メルカリ) is a second-hand site similar to Craigslist for buying and selling used items.

What country is Mercari based in? ›

Mercari started in Japan, and Mercari US was launched with the team in Tokyo. They translated the product they had built in Japan into English and launched it in the US in 2014. The response was positive, so they decided to double down on US-specific product development.

Can you buy on Mercari without an account? ›

To use Mercari, you need to create an account. You can sign up using your email address or social media accounts such as Facebook or Google.

Should you haggle in Japan? ›

A: In general, most shops won't haggle about prices. At any big name shop, at best, they have a price-matching system. In the smaller, privately owned shops you will occasionally find places willing to make a deal. If something is a bit too pricey it doesn't hurt to ask, but generally, expect to pay what's marked.

What is similar to Mercari Japan? ›

Top 6 mercari.com Alternatives & Competitors
  • amazon.co.jp. Country Rank: Japan. 100. 678.92M. ...
  • rakuten.co.jp. Country Rank: Japan. 100. 468.62M. ...
  • kakaku.com. 486. Country Rank: Japan. 104.01M. ...
  • fril.jp. 5,718. Country Rank: Japan. 324. ...
  • wowma.jp. 10,725. Country Rank: Japan. 576. ...
  • yahoo.co.jp. Country Rank: Japan. Category Rank: Online Services.

Is Mercari Japan authentic? ›

Rest assured, both Mercari and Neokyo are totally safe! But even on respected flea markets like Mercari, there are many problems you can run into and sellers who are willing to take advantage of unsuspecting buyers.

How does Mercari know my region? ›

IP address and location information

We also collect your IP address when you use Mercari. You can turn off location information at any time in the app settings. IP address information is also used to help prevent fraudulent use of our services.

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