FAQs: Getting Lab Test Results | Quest ® (2024)

Skip to main contentSkip to footer content

Customer Service Links

How do I get my lab test results?

You will receive an email notification when your lab test results are ready. You can log in and view the results on your Quest Results page.

Note: If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

How long does it take to get my lab test results?

As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same web page. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.


Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.

Who will have access to my results? Can I share my results?

You will be the only one with access to your lab test results, with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.


For additional information, please see the PWN privacy policy and the Quest privacy policy.

Will any lab test results that my doctor ordered for me also show up in the Quest Results page?

No. But if you have a MyQuest™ account, you can log in to see the lab test results that your doctor ordered. Alternatively, contact your doctor’s office directly.

How do I know what my results mean? What if I have questions about my results?

Your purchase includes the option to discuss your test results with a PWNHealth physician at no extra cost. However, it is your responsibility to ask your doctor what your test results mean. Quest urges you to share your results with your doctor to make the best decisions for your health.

What if I am interested in speaking with a physician?

Included with your purchase is the opportunity to speak with a PWN physician about any of your lab test results. In some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team.


If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

I never got an email notification for my test results. What do I do now?

Please log in and check your Quest Results page for the status of your results.

You can also contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html

I received an email notification that my lab test results are ready to view, but I cannot see them in my Quest Results page. What should I do?

Please contact Customer Service for further assistance by clicking this link: Questhealth.com/customer-support.html

What is the Physician Service Fee?

Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout), and on your receipt. The Physician Service Fee is the fee that Quest collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN. Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your lab test results. In some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

Remove Product?

Are you sure you want to remove the following product from the cart?

FAQs: Getting Lab Test Results | Quest ® (2024)

FAQs

Can a lab give me my results? ›

Pathology laboratories are bound by privacy laws covering the use and release of personal information. This means test results can only be released to health practitioners directly involved in your care.

How long does it usually take to get lab results back? ›

This is generally 2-5 business days from the time the sample is received, depending on your test. If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Do doctors always call with lab results? ›

If results are normal, they can usually be delivered via a phone call. If results are abnormal, your healthcare provider may call you and ask to set up a separate follow-up appointment.

Why are my quest lab results taking so long? ›

Getting your results

Most test results are available within 2-5 days of collection. Yet some complex testing may take 14 days or more. Quest sends completed test results directly to the ordering doctor for review. Results will also be available in your MyQuest account as tests are completed.

Do patients have a right to their lab results? ›

Yes. Under the HIPAA Privacy Rule, an individual has a general right to access, upon request, PHI about the individual in a designated record set maintained by or for a clinical laboratory that is a covered entity.

Does labcorp automatically send results to doctor? ›

Results are delivered to your Labcorp Patient™ account at the same time they are reported to your healthcare provider (unless state or federal laws restrict timing of delivery). Note that some results, such as employee drug screening, are not available in Labcorp Patient.

Which blood tests take the longest to come back? ›

The following blood tests will take longer: Diabetes blood test (Hba1c) – 1 week. Rheumatoid Arthritis blood test – 1 week. Coeliac blood test (endomyssial antibody) – 2 weeks.

What to do when waiting for lab results? ›

Distraction with activities you enjoy: Doing something enjoyable takes your attention elsewhere. Exercise: Many studies have shown that exercise helps reduce stress and anxiety. Relaxation techniques: Try deep breathing, listening to relaxing music, visualization, yoga, meditation, massage, or stretching.

Why can't I see my LabCorp results? ›

To protect the privacy of your data, the personal information in your lab test order must match your Labcorp Patient account. If the information is different, your results may not appear in your account. If you need help accessing your results, you can contact us.

Do bad lab results take longer? ›

Results may be delayed if the sample is inadequate (not enough blood) or is contaminated, or if the blood cells were destroyed for some reason before reaching the lab. Some tests require you to fast (stop eating) for a certain period of time, usually eight hours.

Do doctors give bad news over the phone? ›

Some experts recommend that bad news (e.g., cancer diagnosis) be disclosed in person; however, doing so isn't always feasible. Disclosing bad news by phone has become more common since the onset of the COVID-19 pandemic.

Why won't my doctor give me results over phone? ›

required by law to give the results? If you are in imminent danger, the doctor would have to tell you. The doctor usually has a good reason not to share the results over the phone. The doctor may want to do a telemedicine visit or find a time that he or she can call you and go over it.

Why haven't my lab results come back? ›

In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record with your health care providers or in your Labcorp Patient™​ portal personal profile.

Why are my lab tests taking so long? ›

Sometimes, unforeseen factors can delay a person's results. For instance, a person may not receive their results if the doctor did not collect enough blood or if the blood sample became contaminated. A doctor may reorder the test if the sample is inadequate for any reason.

How quickly will a doctor call with blood test results? ›

Getting your blood test results

You may get your blood test results after a few days, and usually within a few weeks. If you do not hear anything after a few weeks, contact the GP surgery or specialist. The GP, nurse, or specialist should talk to you about your results and explain what happens next.

Does labcorp tell you your results? ›

The official report is the same report sent to your doctor. By default, Labcorp Patient displays a streamlined view of most lab results directly in your account. Some results, such as cytology and pathology reports, may only be viewable by downloading the PDF.

How accurate are lab blood test results? ›

When you get a clinical lab test, it's natural to take your results as hard facts. But certain factors can affect the accuracy of the test — like the test manufacturer and what the test is for. Some tests are accurate nearly 100% of the time, while others are well known for being unreliable.

Do medical labs make mistakes? ›

The vast majority of known lab errors — 46 to 68 percent — happen in the pre-analytical phase. Mishandling samples, ordering the wrong test, mixing up patients' names on the sample, or incorrect preparation by the patient are a few examples. Even your blood pressure reading can be inaccurate.

Top Articles
Latest Posts
Article information

Author: Nicola Considine CPA

Last Updated:

Views: 5894

Rating: 4.9 / 5 (69 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Nicola Considine CPA

Birthday: 1993-02-26

Address: 3809 Clinton Inlet, East Aleisha, UT 46318-2392

Phone: +2681424145499

Job: Government Technician

Hobby: Calligraphy, Lego building, Worldbuilding, Shooting, Bird watching, Shopping, Cooking

Introduction: My name is Nicola Considine CPA, I am a determined, witty, powerful, brainy, open, smiling, proud person who loves writing and wants to share my knowledge and understanding with you.